A north Orange dad has called for action after an agonising 85-minute wait for an ambulance when his young daughter collapsed unconscious at home.
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Len Elliott said he was upset the ambulance did not arrive sooner to get his daughter Nancy, 8, to Orange hospital earlier.
He said he was concerned there was a lack of resources for ambulance services in Orange.
NSW Ambulance has apologised "for any distress caused" over the incident.
And it has confirmed five extra paramedics will be provided in Orange next year as part of a statewide program to increase resources.
She twisted her neck, slid down the wall and hit her head, unconscious.
- Len Elliott
Mr Elliott said the drama unfolded on Monday morning when Nancy collapsed in front of him.
"Nancy was chatting with me as I shaved, when a look I'd never seen before crossed here face. She twisted her neck, slid down the wall and hit her head, unconscious," he said.
"We rang for the ambulance at 5.55am. One hour later we were still waiting."
Mr Elliott said they received a phone call from the emergency service at 6.55am.
"She told me another ambulance crew would be starting at 7am. I asked how long the ambulance would be. She said another 15 minutes.
"Half an hour later the ambulance arrived. One hour and 25 minutes after we'd rung."
Mr Elliott said his daughter had recovered thanks to great work from the ambulance crew and hospital staff.
He said he was told there was only ambulance on duty in Orange at 6am.
At that time an ambulance was attending a large fire at a business in March Street.
Mr Elliott said the state government needed to provide more resources for the ambulance service.
"This is not the fault of ambulance or hospital staff," he said.
"It's the fault of our state politicians, particularly our local state member."
Member for Orange Phil Donato said he believed Orange had more paramedics 20 years ago than it did now.
"There are more demands now, we need more resources," he said.
"Government needs to ensure we have the appropriate level of ambulance resources and personnel on duty."
He said he raised the problem in parliament in 2017.
A NSW Ambulance spokesman said it received a call to attend the house for a girl "who was reported to be conscious and alert".
He said life-threatening injuries and illnesses were priorities.
The spokesman said the patient was transported in a stable condition to hospital.
"We apologise for any distress caused to the patient or family," he said.
The spokesman also said five extra paramedics would be based in Orange from next year, raising the total number to 23.
"Orange station is staffed by 18 paramedics working a rotating roster. The station is staffed 24 hours a day," he said.
It is part of the statewide enhancement program announced by the state government with the second portion announced in this year's state budget.
"The NSW government will invest more than $1 billion in NSW Ambulance in 2019-20 including $27.1 million to employ 221 paramedics and call centre staff to improve response times, reduce paramedic fatigue and support safety," he said.
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