Internet user fed up with constant internet drop-outs since switching to NBN

FED UP: Ben Sidlo discusses his internet woes with former Labor Orange byelection candidate Bernard Fitzsimon and concerned business owner Luke Sanger. Photo: JUDE KEOGH
FED UP: Ben Sidlo discusses his internet woes with former Labor Orange byelection candidate Bernard Fitzsimon and concerned business owner Luke Sanger. Photo: JUDE KEOGH

An Orange resident is fed-up with his NBN internet service, claiming that it drops out up to 25 times a day.

Ben Sidlo said he had made multiple complaints to the National Broadband Network (NBN) and his provider Telstra and had received several service calls from technicians – but this hadn’t fixed the problem.

Mr Sidlo said he had also been hit with a excess data useage fee of $800 as a result of the faulty service.

“I’ve spoken to Telstra 30 times easily in the past five or six months,” he said.

“We’ve had two technicians out here.”

Mr Sidlo said the troubles started after he connected to the NBN last October.

“When we got it hooked up it became apparent by early November that it was dropping out anywhere from five to 25 times a day.

“It’s very sporadic. I’ve got a wireless camera so when it drops out it lets you know [via an email].”

He said he blamed the NBN connections between its fibre optic cable and the copper wire to his house .

“They’re not delivering. We’ve been led up a cul de sac of technology,” he said.

Mr Sidlo said he was also concerned about the speed of the service being provided.

An NBN spokeswoman said a technician went to Mr Sidlo’s house on Friday.

“I can tell you that he is doing work there,” she said.

The spokeswoman also said that 255 properties in Orange were still yet to be connected to the NBN.

She said NBN was undertaking infrastructure works to complete the connections.

“However, as some are new developments, there will be some cases where construction works to homes will be taking place while we undertake works to build the telecommunications infrastructure,” she said.  

“We expect these premises will be able to order a service by between June and September this year.”

A Telstra spokesperson said they were aware of Mr Sidlo’s issues.

“We wish to apologise to the customer for the interruption to his NBN service,” the spokesperson said.

“We understand the frustration this has caused and are working with NBN Co to resolve the issue as quickly as possible.”

You can check the speed of your internet connection at www.speedtest.net

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