Red Rooster has been a long-time favourite for Jennifer Hayes, so much so that the fast food venue catered her and late husband Mark's wedding 38 years ago.
But a birthday dinner went wrong has left a sour taste in her mouth.
Her daughter Renee Davis had been busy moving house over the weekend and decided to treat the family to some Red Rooster for her mum's birthday and ordered off their app. But the food never arrived.
"She tracked it and saw it was nearly 6pm and checked and it said it had been delivered at 5.40pm, so we went outside and looked around, but nothing," Mrs Hayes said.
The family had thought the store used its own drivers as opposed to those from DoorDash, but when they called the Bathurst Road store, they were told this was no longer the case and were asked to chase it up with the delivery service.
"My daughter gets onto DoorDash and she's on the phone for an hour with them trying to sort out this debacle who did not refund her purchase," Mrs Hayes added.
"We were at a stalemate hoping she could get her money back, the $80 she spent on a birthday dinner that we never got."
A day later and they were still no closer to figuring out what went wrong, although thankfully for the family, Red Rooster agreed to refund the money after the franchisee was alerted to the issue by the Central Western Daily.
"We don't use DoorDash for this reason and they told us it was up to us to get the money," Mrs Hayes said.
"Dominos ended up getting our businesses that night."
A spokeswoman for DoorDash said: "DoorDash is looking into the delivery to understand what happened, and has fully refunded Red Rooster for all delivery costs and the amount paid by the customer to ensure there are no out of pocket costs for them."
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