Being born deaf has meant Lesley Maxwell has had to work harder for things all his life, but when the National Disability Insurance Scheme was announced his sister Chris Beynon was hopeful he might finally get a leg up.
Mrs Beynon said her hope was short lived when the pair moved back to Orange after eight months in Hervey Bay and found the government service provider in town to be completely inadequate.
The office was unable to provide a sign-language interpreter for Mr Maxwell which meant he struggled to communicate with staff.
It meant getting himself reestablished with the services he had previously had available to him, such as a door bell and fire alarm designed for the hearing impaired, became a drawn-out battle.
In Queensland, the NDIS had assigned an Auslan interpreter to accompany him to his meetings and doctors appointments, in Orange that responsibility fell to his sister.
It's just not good enough really,Chris Beynon
Mrs Beynon said without an interpreter available in Orange her brother can Skype someone in another location to interpret for him when she can't be there.
With her help, Mr Maxwell have put in a request with NDIS for an iPad to allow him to use the online interpreter service.
Mrs Beynon said the request has been rejected and her brother has been told to use Skype on his phone.
Mrs Beynon said a three-way conversation using a mobile is not an option, so her brother is left feeling reliant on her.
"He really gets frustrated," she said. "He's pretty independent at the moment but he relies on me to read things for him. If there was an interpreter or he had the iPad he could go through them."
A spokesperson for the National Disability Insurance Agency said Auslan interpreter services may be funded under NDIS.
But despite having the question put to them, the spokesperson offered no explanation as to why the service was not available in Orange and no indication of when it might be available.
The spokesperson said NDIS will generally not fund everyday items that a person would normally be responsible for purchasing themselves, for example an iPad.
"If there are certain apps that relate directly to the participant's goals and support needs, and are beneficial to them reaching those goals, the cost of those apps can be funded in an NDIS plan," the spokesperson said.
"The NDIA apologises to Mr Maxwell and regrets that his experience did not live up to the standards to which the Agency aspires."
With Mr Maxwell approaching the 12 month renewal time on his NDIS plan, his sister wants people to know the battle he's facing.
"It's just not good enough really," Mrs Beynon said.
DO YOU WANT MORE ORANGE NEWS?
- Receive our free newsletters delivered to your inbox, as well as breaking news alerts. Sign up below ...