Origin's shock move: energy supplier wants feedback from Orange customers

MORE than 83 per cent of Australian energy and utility bill payers who participated in a statewide survey have declared their current providers do not offer good customer service.

The Galaxy survey results are hardly surprising considering the ever-rising costs of utility bills, but what may come as a surprise is Origin’s audacious bid to better understand their customer’s needs.

Origin will roll out a community hub program in Orange on Thursday and are inviting residents to provide feedback on their current services.

Origin media officer Stephanie Luelf said the hub was also a great chance for residents to better understand their bills, while also finding out about new options including payment plans.

“The hub is part of a new approach to better look after our customers,” Ms Luelf said.

“We understand that we may have some unhappy customers from time to time but we see this as being a way of being proactive and helping provide assistance.”

Other interesting findings in the survey included nine out of 10 bill payers find many things about energy retailers annoying, including 65 per cent hating door-to-door sales, 59 per cent against cold call sales and 53 per cent opposed to exit fees.

“This feedback from the customers has been welcomed. We’ve removed all our exit fees and there’ll be no more door knocking or cold call sales, plus we’re offering flexible payment options including bill instalments that can be paid weekly, fortnightly, or monthly,” Ms Luelf said.

Those who want to participate in the hub can find Origin at the Orange City Shopping Centre from 9am to 5pm on Thursday and 9am to 3pm on Friday.

In conjunction with Origin’s visit to Orange, they’re offering one lucky household or business the chance to win an energy audit by one of Australia’s leading energy experts Anne Armansin, as well as $1000 to go towards energy-efficiency improvements.

The audit will identify how the winner can better manage their energy use and make savings on their bills.

To be in the running, simply fill in the entry form on page 2 of Saturday's Central Western Daily.


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