On the record: Regional business KNet secures Telstra communications recording deal

TELSTRA PARTNERSHIP: An Orange business has developed and will manage a communications recording product that will be made available for businesses, such as banks through the Telstra network.
TELSTRA PARTNERSHIP: An Orange business has developed and will manage a communications recording product that will be made available for businesses, such as banks through the Telstra network.

An Orange based business has secured a deal with Telstra to deliver communications recording services on its fixed network proving that tech companies do not need to be based in urban cities.

KNet Enterprises, employs 12 people at its head office in Orange but also has offices at Sydney, Brisbane, Auckland and Singapore, with plans to open another office in Melbourne.

KNet chief executive officer Jeff Whitton attended the public announcement at a Telstra event in Melbourne on Wednesday and said it was a great achievement for his 22-year-old company.   

Mr Whitton said the Communications Recording Product was created to benefit, financial institutions and other business that are required to record all calls, sms, mms, and video communications between staff and their customers.

He said it was a legal and compliance requirement and that information has to be kept for up to seven years and it is effective in managing staff and customer relations as well as if there is a disagreement.

TECH DEAL: KNet chief executive Jeff Whitton. FILE PHOTO

TECH DEAL: KNet chief executive Jeff Whitton. FILE PHOTO

“We’ve been working with Telstra in the last 18 months to get it built in their network,” Mr Whitton said.

“We’ve partnered with another company out of North America to do this called Enghouse Networks and we are using a product called SmartRecord, which we own the rights for in the Australia Pacific region.”

 As well as building the program, Mr Whitton said KNet will also manage it full-time from Orange.

“Telstra is to be applauded for using a local company and not only is it Australian but it’s regionally based as well,” he said.

He said the unique thing about the product is that it stays inside the Telstra network and will be rolled out across Telstra’s global platforms. 

“It’s not an application that sits on a device where people can delete it if they want to, it’s always on,” Mr Whitton said. 

“When banks and traders are recording calls they need to make sure the recording cannot be manipulated or changed.

“That was the problem with our competitor companies.”