Energy retailers letting down customers in financial hardship, says regulator

By Esther Han
Updated January 28 2015 - 2:23pm, first published 12:15am
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer
Power companies are worried about the rising number of people who cannot afford to pay their bills. Photo: Rob Homer

Some power companies are failing to promptly identify and offer help to struggling customers who, in a growing number of cases, have amassed debts worth thousands of dollars, the energy regulator says.

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