SINCE the new Service NSW office opened last Monday, 2800 people have been through the doors and 98 per cent have left as satisfied customers, according to Deputy Premier Andrew Stoner.
Mr Stoner visited Orange on Friday to officially open Orange’s service centre - only the fourth in the state.
Beryl Moore and her husband Bert briefly interrupted the formalities when they walked into the centre.
They left as happy customers, but it was their second attempt to visit the centre.
“The other day we couldn’t get a parking space, but today it was nice and easy,” Mrs Moore said.
“We just found out there was more parking around the corner today.
“They were very nice and courteous.”
Mr Stoner said $600,000 to $700,000 was spent on fitting out the leased building but it was a worthy investment with the costs expected to be recovered as the government is more productive and efficient.
He said Orange was chosen as part of the first roll-out of service centres as it was a large, sophisticated, regional centre, a reasonable distance away from Sydney.
“You’ve also got a local member here who is a strong advocate for Orange that got it near the top of the list,” he said. “We made a commitment to get back to basics of government which is always about service and infrastructure.
“It’s all in the name, service first then NSW.”
He was unsure what would happen to the existing government-owned Leewood Estate Motor Registry now the services had been relocated.
But he said all government-owned properties were being reviewed.
“In some cases the best use is to make room for a new business that is going to employ people,” he said.
“So put it to the market.”
Mr Stoner said the service centres were backed by a “very good” website and 24/7 phone hotline with real people on the line. Once word gets around of the longer opening hours customers will appreciate the convenience and accessibility, he said.
“Last year I spent two hours in a Motor Registry in Sydney trying to renew my licence,” he said.
“We pollies have to do that stuff too, and we thought ‘nah this has to change’.”