MANILDRA resident Eric Alcorn says he and fellow passengers using the Cabonne Community Transport bus struggle up the steps of the vehicle they rely on to visit Orange.
Member for Orange Andrew Gee arranged for a replacement bus for the Cudal/Manildra service through Transport for NSW after Mr Alcorn approached him on behalf of his fellow passengers in February.
After a trial using a smaller bus, most passengers said they did not like the new bus and requested a return to the original 40-seater bus, Cabonne Council spokesman Dale Jones said.
But Mr Alcorn believes the larger school-bus style bus is too difficult to access.
“I’ve got a crook hip ... so I can’t drive,” he said.
“The first time I went on [the bus] I didn’t feel safe getting on and off.
“Out at Manildra there is no kerb and guttering, and for my wife to get on the bus I had to put a step down.”
In comparison, the Molong community transport bus is easier to access with only two small steps and a landing, Mr Alcorn said.
Mr Jones said after the new bus was trialled most passengers requested the old bus be returned.
“The bus service received a card from the majority of the passengers apologising for the fuss and thanking the bus operators for addressing the problem,” Mr Jones said.
“The bus operators are very responsive to passengers’ needs and go out of their way to assist them.
“Cabonne Community Transport and the bus operators are very keen to discuss any accessibility or other issues that individual passengers may be experiencing and find a solution where possible.”