ORANGE City councillor Glenn Taylor has criticised the state government for asking for public feedback after they have already made the decision to relocate the Motor Registry from Leewood Estate into busy Lords Place.
Cr Taylor and his nephew were two of many residents contacted at random to participate in a phone survey about the move to combine government services across the state into one-stop-shop offices as part of a new department dubbed Service NSW.
“I didn’t take part in the survey because they didn’t want to speak to people over 49 but I indicated to them I was opposed to it because of the congestion [at Lords Place],” he said.
“Why are they spending a significant amount of money on surveys?”
Cr Taylor said it proved the government was concerned about the public backlash since the move was announced.
But a spokesperson for Service NSW said Tweeds Head residents were also being phoned as part of regular surveys to ensure the services met customer expectations and to determine how improvements could be made.
“We are currently talking to customers ... to test how often they are likely to access our services, what they think of the extended hours we will offer, how best to keep them informed, what services they are likely to use and the new locations proposed for each site,” he said.
Cr Taylor said he was concerned the survey was not calling enough elderly people who would be the ones worse off with the move to Lords Place.
He was told the survey already had enough older participants, but he believed the results would not reflect public opinion.
“It might be fine for able-bodied people but if you’re older or with a disability you will find it difficult to find a park,” he said.
But the Service NSW spokesman said 450 residents and businesses were being randomly selected for the research.
“An experienced research company has been engaged to capture a valid sample of responses that will reflect the general population of Orange and all age groups to fairly present all views,” he said.
The Service NSW service centre is expected to open in the former Centrelink building in Lords Place by mid-2013.